img breaker

FREQUENTLY ASKED QUESTIONS

Q1: WHAT IS A COMPOUNDING PHARMACY?

A: A compounding pharmacy specializes in a pharmacy compounding – the art and science of preparing personalized medications for patients. Compounded medications are made based on a practitioner’s prescription in which individual ingredients are mixed together in the exact strength and dosage form required by the patient. 

According to the US FDA, in general, compounding is a practice in which a licensed Pharmacist, a licensed physician, or, in the case of an outsourcing facility, a person under the supervision of a licensed pharmacist, combines, mixes, or alters ingredients of a drug to create a medication tailored to the needs of an individual patient.

Q2: WHAT TYPES OF MEDICATION CAN A COMPOUNDING PHARMACY MAKE?

A: A compounding pharmacy can offer a wide range of unique solutions such as bio-identical hormone replacement therapy, dermatology and cosmeceuticals, pain management, nutritional supplements, sports medicine, dental care, pediatric compounding and even veterinary medicine.

Compounded medications can come in different delivery systems and forms like creams, capsules, lozenges, troches, suspensions and even sprays. 

Apotheca Integrative Pharmacy specializes in the following: 

  • Thyroid medication capsules
  • Bio-identical hormone therapy creams 
  • HCG sublingual drops and Phentermine Capsules for Weight Loss
  • Pain medication creams
  • Erectile Dysfunction medication
  • Dermatological preparations
  • Sterile IV Nutrition preparation

Q3: ARE YOU LICENSED BY FDA

A: Yes. Apotheca Integrative Pharmacy is the first compounding community pharmacy licensed by the Philippine FDA.

Q4: ARE YOUR PRODUCTS LICENSED BY FDA?

A: No. The FDA granted us the license to compound both non-sterile and sterile medications. As such, we are not required to register each compounded product, since we customize medication per prescription, wherein each is unique per patient. We are not a manufacturing pharmaceutical company that creates medicine in volume per batch that requires CPR.

We only work with Doctors and each medication should be with the appropriate prescription. In addition,, all our Active Pharmaceutical Ingredients are USP grade and have passed analysis  to assure the highest quality.

Q5: CAN WE HAVE A COPY OF YOUR LTO? OR PRODUCT CERTIFICATE OF ANALYSIS?

A: Yes, we provide our partners with our License To Operate as a Pharmacy both for non-sterile and sterile compounds if they require. Also, we can provide you a copy of our Certificate of Analysis of our raw materials.

Q6: DO I NEED A PRESCRIPTION TO ORDER OR REFILL COMPOUNDS? 

A: Yes, every time.

Q7: IF I DON'T HAVE A PRESCRIPTION, WHAT CAN I DO?

A: We recommend you first check with your Doctor and let him or her know about your interest in custom compounds to be given a prescription.

 If you are in need of one, we can refer you to our healthcare practitioner affiliates. Please call us and we will be happy to provide you more details. 

Q8: WHO CAN ISSUE PRESCRIPTIONS TO ORDER COMPOUNDED MEDICATION?

A: Only medical doctors are permitted by Philippine Government regulation to issue prescription medication.

Q9: HOW CAN PHYSICIANS OR DOCTORS OPEN AN ACCOUNT?

After speaking to an Account Specialist, the following documents are needed to be submitted:

  1. Filled up Customer Information Sheet
  2. Scanned copy of Prescribing Physician’s PRC License ID
  3. Clinic Business Permit (only for corporate accounts)

Q10: WHAT’S YOUR DELIVERY POLICY? 

A: Please see as follows:

A.   RETAIL MERCHANDISE

AROUND METRO MANILA:

  • Minimum order of Php 1,500 – for FREE deliveries
  • Below minimum order, to be shouldered by the customer:
  1. SAME DAY DELIVERY – At cost customer via Grab, Lalamove and Zippy Courier
  2. NEXT DAY DELIVERY – Starts at P100 depending on weight

OUTSIDE METRO MANILA:

Shipments across the Philippines are done via courier services of 2Go and LBC, to be shouldered by the customer.

B.   COMPOUNDED MEDICATION

Standard compounding of order and delivery is 48 hours upon receipt an Rx Prescription.

We deliver to Metro Manila clinics although they can be picked up in the store, as prearranged with your Doctor. 

Regional orders outside Luzon are shipped airport to airport, as fragile air cargo due to temperature sensitivity via services of Philippine Airlines and Cebu Pacific to date, to be shouldered by the customer.

Q11: WHAT’S YOUR RETURNS POLICY? 

A: Please see as follows:

  • RETAIL MERCHANDISE: We accept product returns under 7 days with the presentation of the Original Receipt, given that items are in good condition.
  • COMPOUNDED MEDICATION: Apotheca Integrative Pharmacy does not accept returns as prescription compounds are made to order. Confirmed orders are scheduled for laboratory compounding once acknowledged by email.

Q12: DO YOU GRANT DISCOUNTS TO SENIOR CITIZENS AND PERSONS WITH DISABILITIES?

A: Yes, we certainly observe this policy provided the following:

  • Cardholders must be present their SC or PWD ID before shopping.
  • Proxies may present authorization letters, valid ID & the requirements of the SC or PWD
  • Prescribed supplements & medicine for personal consumption merit 12% VAT exemption & 20% discount
  • Allowed groceries merit a VAT-inclusive 5% discount.
  • For promos, the SC or PWD may avail whichever discount is more favorable for them.

Q13: DO YOU HAVE SUGAR-FREE PRODUCTS AVAILABLE?

A: We carry a variety of sugar-free delights in store and they range from seeds powdered herbs and fruit, chips, nuts, to cookies and more. On the other hand, we do carry goods sweetened by stevia, coco sugar, chocolate and honey.

Q14: DO YOU HAVE VEGETARIAN PRODUCTS?

A: Some of our vegetarian products include nuts and seeds, veggie-based soups and chips, dehydrated snacks like fruit and vegetables, powdered herbs, organic rice, jams and beverages.

 Q15: DO YOU HAVE GLUTEN-FREE PRODUCTS AVAILABLE?

A: We also carry some gluten-free choices such as nuts, seeds, fruit, veggie-based and root crop products. Give us a call or visit to find wholesome goodness at hand.